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...when your bank's fraud-protection unit works TOO well...

The charge for the hotel room was blocked. I got an email notification, and I logged in immediately to say "Yes, this IS a valid purchase," but the transaction still got reversed. I called the bank, who said that they'll accept the transaction if the vendor resubmits, but they can't call it back once it's been reversed; I called Hilton HHonors, who actually called the front desk at the Doubletree Istanbul Old Town for me. As they're 10 hours ahead, the reservations department has quite sensibly already gone home for the night, but should be back tomorrow "until noon" (though the Honors rep wasn't too certain of whether that was noon their time, her time, or my time). For once, my nocturnal nature is a point in my favor, as I'll be able to call before I go to bed tonight and see if we can fix this.

Yes, this is one more hassle in a week that has been nothing but for me, but as I said to [personal profile] gridlore, imagine if I hadn't tried to make an $1100 purchase and the bank let it through without question.

This entry was originally posted at http://kshandra.dreamwidth.org/1342113.html. Feel free to comment in either location.


( 2 comments — Leave a comment )
Nov. 14th, 2015 09:23 am (UTC)
You can avoid this type of incident in the future by contacting them before you run the charge. If you are using a credit card overseas you might want to inform them of that fact or you may find all your charges overseas declined.
Nov. 15th, 2015 12:35 am (UTC)
Yeah, contacting the bank before we actually go on the trip has been on my to-do list since we started actually planning this; it just didn't occur to me that I'd need to do it for this, when it totally should have (four-digit price tags aren't something my debit card usually sees).
( 2 comments — Leave a comment )


Keith - We All Are Americans
We're flat broke, but hey - we do it in style....

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